What should I do if I’m having problems booking during a presale?

If you’re running into problems, here are a few things you can check:

Are you signed onto the correct website?

O2 Priority and SSE Rewards presales are only open to their fans. To access the presale, make sure that you’re signed into your O2 Priority or SSE Rewards account, then follow the link from their website. If you have any issues with the passcode or link, contact the company that sent you the original presale info.

Are you following the correct link?

Presales can very rarely be accessed through the main Ticketmaster UK site. If you’ve received an email letting you know about a presale, make sure you’re following the link provided.

Are you seeing the message Sorry, no exact matches were found?

If you see this message while searching for tickets, it means the tickets you requested aren’t available at the moment.

If you searched for tickets in a specific area and received the message, try searching using the Best Available filter instead, or change the number of tickets in your search. If you’ve tried all of this and you’re still getting the same message, it’s likely that we don’t have any more tickets available at the moment.