My activity has been paused or suspended — I’m a genuine fan. What should I do?

If you receive this message, we’ve detected unusual behavior on either your network or your browser and made us think you were a bot.  Resolve this by following these steps:

• Sign in to your Ticketmaster Account if you haven’t already
• Switch from your Wi-Fi to your cellular network or vice versa
• Switch devices or move to a different location if possible
• Try using Google Chrome Incognito mode

If those don't work, try these additional steps.

• Enable cookies on your browser’s settings:
  • Chrome users: Go to Settings Privacy and security Third Party Cookies and select “Allow.”
  • Safari users: Go to Preferences Privacy Uncheck “Block all cookies.”
     
• Disable third-party browser plug-ins while shopping:
  • For Chrome users: Go to Settings Extensions and toggle them off.
  • For Safari users: Go to Preferences Extensions and uncheck them.
     
• Ensure you’ve enabled JavaScript in your web-browser

We’re Running Extra Protections for Fans, Verify You Are Human

We are enhancing our security protections and fans may be asked to complete a checkbox reCaptcha when trying to access our site. Once you complete the reCaptcha, you should be returned to the page you were trying to access within seconds. If you continue to see an error message and you haven’t already signed in to your account, you should first sign in before you complete the reCaptcha. If you are already signed in, sign out, close your browser tab, reopen your browser and sign in again.