My Tickets

Ticket Basics

• How do I access and manage my tickets for the Co-op Live Arena?
• How do I access tickets purchased from one of Ticketmaster’s partners?
• How do I find my ticket barcode?
• My tickets are in The OVO Arena, Wembley app, what does this mean?
• My tickets are in The O2 Venue App, what does this mean?
• What are lead booker events?

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Lost tickets

• What should I do if my tickets were lost, stolen or damaged?

Insurance

• How do I cancel my ticket insurance?
• Can I buy insurance for my tickets?
• How do I file a claim on my Allianz insurance?

Ticketmaster Theatre

• Ticketmaster Theatre: Everything you need to know
• What is Ticketmaster Theatre?
• How do I update the address on my Ticketmaster Theatre order?
• How do I get a refund if I paid for my Ticketmaster Theatre event with a gift card?
• My Ticketmaster Theatre show was cancelled. Can I exchange my tickets for a different performance?
• Do you accept SOLT Tokens?