Ticket Delivery

Ticket Delivery Basics

• Find My Tickets
• Delivery information by event
• Can I change how my tickets are delivered?
• How do I give someone tickets I booked as a gift?
• Why can't I access my eTickets?
• How do I change my address on my order?

By Post

• How do I track my tickets sent by post?
• What should I do if I haven’t received my tickets in the post yet?
• What should I do if I missed a Royal Mail delivery?
• Can I update my address for tickets sent by post?
• Why are my tickets being sent by secure post rather than standard post?
• Secure Post delivery information

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Print-at-Home

• What is Print-at-Home?
• How do I print my tickets?
• My print-at-home tickets have my name on, but they're a gift.
• Can I print more than one copy of my ticket?
• Can someone else get in with tickets that have my name on them?

Mobile tickets

• Why can't I access my mobile tickets yet?
• Mobile Ticket troubleshooting
• How do I find my tickets being delivered digitally by the venue?
• How do I access my ticket if they are sent by The Roundhouse?
• How do I find my tickets in the BST Hyde Park app?
• How do I find my tickets from the O2 Academy Venues app?

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Collecting Your Tickets

• How does Box Office Collection work?
• Where do I pick up Box Office Collection tickets?
• Letter of Authorisation - List of Accepted Venues
• Letter of Authorisation
• My tickets are on Box Office Collection, but I don’t have my card. What should I do?