How do I get a refund if I don't have the same credit or debit card?

We can only refund the card that was originally used to pay. We can’t issue a refund to a different credit or debit card (including requests made through the self-service option).

Select the tab that best reflects your situation:

• If your credit or debit card number has changed but is for the same bank account, the refund will be processed to that account and you won't need to do anything else.

• If your refund still hasn’t appeared in your bank account after 15 working days, please contact your card issuer for the card you used to purchase the tickets, as funds should be with them.